Customer Success Specialist
Part Time
About Us
Koober, a leading digital agency, is on the lookout for a passionate Customer Success Specialist to join our growing team. We believe in building lasting relationships with our clients, and we're seeking a dedicated individual to ensure their success and satisfaction.
Key Responsibilities
Act as the primary point of contact for clients, understanding their goals and challenges.
Provide onboarding assistance and conduct training sessions to ensure clients maximize our services.
Proactively engage with clients, anticipating needs, and offering solutions for continuous success.
Gather client feedback and collaborate with internal teams to enhance product/service offerings.
Monitor customer health metrics and work towards achieving high levels of customer satisfaction.
